Ask Us Anything
“Ping us if you want to know more about our resort or the waves here in the Mentawai Islands. Our goal is to ensure you have the BEST experience of your life here at Playgrounds!“
Frequently Asked Questions
ARE THERE WAVES FOR BEGINNERS?
Playground Surf Resort offers a variety of breaks suitable for beginners. We do recommend that every surfer be proficient in standing up and riding a wave. While the Mentawais are renowned for perfect barrels, we also have fantastic smaller waves suitable for all skill levels. Explore our “beginner waves” on our map.
DO YOU PROVIDE WI-FI?
We are fortunate to have a strong Wi-Fi signal, along with mobile phone coverage.
Our Wi-Fi is lightning-fast nowadays, allowing you to stream WSL events, stay connected with family through WhatsApp, or even conduct video work calls. Wi-Fi is a complimentary inclusion in your package and is accessible throughout the entire resort, including communal areas, and it may reach some beach areas depending on conditions.
DO YOU OFFER SURF COACHING TRIPS?
Absolutely! We offer surf lessons and coaching trips in collaboration with the renowned Performance Surf Coaching. Consult our calendar or click the provided link for inquiries.
DO I NEED TO EXCHANGE MONEY?
We recommend currency exchange if you plan to purchase gifts or local art and crafts.
Any additional resort expenses can be settled using Visa, MasterCard, or cash at the end of your trip. Tips can also be added to your Playground Resort bar bill for your convenience.
DO I NEED A VISA TO ENTER INDONESIA?
Yes, most countries are eligible for a Visa on Arrival. There are two options: a Free 30-day Visa or a $35 extendable Visa. Check if your country qualifies for a Visa on Arrival by visiting the link provided. Additionally, consult your country’s embassy website to confirm eligibility.
WHEN IS THE BEST TIME OF THE YEAR?
Mentawai offers year-round surfing opportunities. The bigger waves typically roll in from May to September, while March, April, October, and November offer medium-sized waves. From December to February, smaller waves are still heaps of fun and perfect for ripping.
DO I HAVE TO STAY IN PADANG?
Yes, you will need to spend one night in Padang upon your arrival and another on the last day of your trip. Explore hotel options by clicking the link provided.
WHAT TIME DOES THE TRANSFER BOAT DEPART?
The Mentawai Fast Ferry sets sail at 7 am on the first day of your trip.
WHAT TIME CAN I DEPART FROM PADANG?
After a late evening arrival from Siberut, you’ll need to spend one night in Padang and can depart the following morning.
HOW CAN I PAY FOR THE TRIP?
We accept payments via bank transfer, WISE, credit cards (Visa/MasterCard), USDC, or cash.
HOW CAN I ARRANGE TRANSFERS AND FERRY?
Transfers and ferry tickets are included in your package, encompassing airport pick-up, airport-hotel-harbor transfers, and ferry arrangements. Our dedicated representative in Padang will oversee your needs from your arrival until you depart, providing you with comprehensive information and contacts.
WHERE IS PLAYGROUND SURF RESORT LOCATED?
Playground Surf Resort is nestled in the heart of Northern Mentawai, situated on Masokut Island in the Indonesian province of West Sumatra.
HOW DO I REACH PLAYGROUND SURF RESORT?
The most convenient way to reach Playground Surf Resort is by flying from Jakarta or Kuala Lumpur. Once in Padang, our team will coordinate all your transfers seamlessly.
WHAT'S INCLUDED IN TRANSFERS AND TAXES?
Our transfer service initiates at Padang airport, allowing you to travel without the hassle of handling luggage during arrivals and departures. Guests are greeted at the airport and transported to their hotel for their first night. The following day, you’ll be picked up from your hotel and transported to the Fast Ferry, which departs for the Mentawai Islands at 7:00 am.
Upon arrival in Siberut, our staff will welcome you and transfer you by speedboat to the resort, a mere 45-minute journey. As your stay concludes, we’ll ensure your return journey is well-managed, ensuring you arrive punctually for your flight.
CAN WE RESERVE THE ENTIRE RESORT?
Absolutely! We offer a special package for booking the entire resort. Our maximum capacity is 13 guests, comfortably accommodated in our 6 en-suite rooms. You can make the resort exclusively yours for small weddings, corporate events, yoga retreats, family gatherings, and more.
WHAT IS THE CULINARY EXPERIENCE LIKE?
Our culinary offerings are a delightful blend of diverse and delicious meals throughout your stay. We cater to various dietary preferences, including vegan, vegetarian, and gluten-free options.
Our chef crafts dishes based on seasonal availability, ensuring a constantly evolving menu. We draw inspiration from Asian, Indonesian, Mexican, Italian, Japanese, and Brazilian cuisines to provide a rich culinary experience. Our team collaborates with local fishermen to source the freshest catches. If you have special dietary requests or cravings, please don’t hesitate to inform us. Our chef and team are eager to accommodate your preferences.
IS THERE MEDICAL FACILITIES ON THE ISLAND?
While reef cuts are common, we are well-prepared with a hospital clinic conveniently located at Peipei village, just a one-minute boat ride away.
DO YOU OFFER SURFBOARD RENTALS?
Most surfers prefer to bring their own boards, but we understand that accidents can happen during travel. Therefore, we maintain a backup quiver at the resort to ensure you can continue to ride the waves.